How long will it take before my order is shipped out? TOP
*Since all orders are handmade, there is currently a 7 -14 business day turnaround time. For large orders, you will be contacted with a timeframe.
What methods of payment do you accept? TOP
We currently accept email interac transfers for online orders (cash & debit on store)
If you wish to pay by money order you may choose that option when ordering.
Payments are mailed to:
Heavenly Scentsations Candles & Gifts
309-10th St
Hanover, Ontario
N4N 1P1
*Orders will not be shipped until payment has cleared. All returned cheques will be charged a $25.00 N.S.F fee.
*Cash will also be accepted for local pickups*
What is the shipping and handling fee? TOP
All orders are charged a flat rate of $14.95 to cover packing materials and shipping. For large orders or International orders, you will be contacted with any additional shipping fees.
At the present time, all orders are shipped via Canada Post. If you wish expedited post, you will be charged an additional fee.
*We are not responsible for any fees, duty or taxes that may be charged at the border.*
If you wish your order shipped via another method, please contact us and we will get back to you with a quote.
Do you do custom orders? TOP
Yes, we do custom orders. Please contact us with the details and we can work with you to fulfill our needs.
* Please feel free to e-mail with any requests. Is there a scent you would like but don't see it listed? E-mail us and we will do our best to locate it for you
Prices are subject to change without notice.
We reserve the right to change these policies at any given time
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